Returns & Refunds Policy

Returns

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 28 days of receipt.  To be eligible for a return, your item must be unused and in the same condition that you received it.  Your item must be in the original packaging and all tags must still be attached.  Due to hygiene reasons pierced earrings and swimwear without the hygiene label cannot be returned.  This does not affect your statutory rights.

Refunds

Once we receive your item we will inspect it and notify you that we have received your returned item.  We will immediately notify you on the status of your refund after inspecting them.

If your refund is approved, we will initiate a refund to your credit card (or original method of payment).  You will receive the credit within a certain amount of days, depending of your card issuer’s policies.

Delivery charges are only refundable where goods are faulty and a refund is made.
 

Shipping

You will be responsible for paying your own shipping costs for returning your item.  Shipping costs are non-refundable. 

The item is your responsibility until it reaches us.  Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Contact Us

If you have any questions on how to return your item to us, contact us